Refund Policy

At Nilotic Coffee House, we strive to provide our customers with the highest quality coffee products. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we have a clear and fair refund policy in place to ensure your satisfaction.

1. Eligibility for Refunds:

If you are not completely satisfied with your coffee purchase from Nilotic Coffee House, you may be eligible for a refund. To be eligible, the following conditions must be met:

  • The product must have been purchased directly from our website or authorized retailers.
  • The request for a refund must be made within 30 days of the purchase date.
  • The product must be unopened, unused, and in its original packaging.

2. Refund Process:

If you meet the eligibility criteria, please follow these steps to initiate the refund process:

  1. Contact our customer support team at support@niloticcoffeehouse.com within 30 days of your purchase.
  2. Provide your order number and a detailed explanation of why you are requesting a refund.
  3. Our customer support team will review your request and provide further instructions.
  4. If your refund request is approved, you will be provided with a return shipping label.
  5. Return the product to us in its original packaging, using the provided shipping label.
  6. Once we receive the returned product, our team will inspect it to ensure it meets the refund eligibility criteria.
  7. If the product is deemed eligible for a refund, we will process the refund to your original method of payment.

3. Non-Refundable Items:

While we strive to provide a hassle-free refund experience, there are certain items that are non-refundable:

  • Opened or used coffee products.
  • Gift cards or promotional items.

4. Contact Us:

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at support@niloticcoffeehouse.com or visit our website https://niloticcoffeehouse.com. We are here to assist you and ensure your satisfaction with our products.